Posts Tagged ‘HP Warranty’

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HP Care Pack Auto Add Coming Soon to iQuote

February 15, 2011

Load a system unit and the best Care Pack for that model will appear in the basket (cart) automatically. That’s the concept and in fact we’ve got this working already in our test site for ProLiants. The UK will see this feature soon, and once released we’ll look to roll it out to all iQuote-ready countries. It will help to drive Care Pack sales for our Distributors and Resellers. Of course it will be possible to remove the Care Pack from the basket (cart) and replace it with an alternative.

We’ve spoken to a number of partners about how desirable this feature is and the feedback is that they all want to improve Care Pack sales and see this as a very positive step.

The Care Pack is selected from HP’s Care Pack Finder file so it is HP’s recommendation. The Care Pack Auto Add will complement other plans we have to help with Care Pack attach and selection such as the “also coming soon” HP Recommends for iQuote.

As with all new features we’re happy to take feedback from iQuote customers and users. There are currently no plans to offer this for PSG systems but that may change.

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HP ProLiant DL360G7 Live in iQuote

June 9, 2010

The latest ProLiant G7 Servers to be available in iQuote are the DL360G7s. Featuring the latest Intel® Xeon® 5600 Series Processors (six and four core), with choices of DDR3 Registered or Unbuffered DIMMs, Serial Attached SCSI (SAS) and PCI Express Gen2 technology.

New DL360G7 Models Added (all BTO/A Model SKUs):

605030-425 (UK Top Value other TV/GO/SB Models coming)
579239-421 (-001)
579240-421 (-001)
579241-421 (-001)
579243-421 (-001)

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Improved HP Warranty Process for iQuote

May 19, 2010

Installed Warranty in iQuote Description now Automated. There have been improvements to the way we obtain and present Warranty information – the Warranty that comes with the server not Care Pack Warranty:

  1. We now use the Warranty Code in HP’s Price List to generate the database entry – translating that 2 digit code to parts, labour and location (e.g. 311 would be 3 Years of parts, 1st Year with Labour, 1st Year Onsite).
  2. Our SystemBuilder Application automatically translates that ‘311’ into a readable description that appears at the end of the System Unit description.

iQuote User Benefits:

  • We used Marketing material to identify warranties previously and this did lead to potential for error and conflicting information.
  • Much better consistency makes iQuote easier to use.
  • Preferable to searching in multiple places for warranty information.
You may notice some System Unit descriptions without Warranty information – we will retrospectively apply this process to existing Systems to resolve this.