Posts Tagged ‘HP Data Protector’

h1

HP Data Protector Software Support

May 26, 2010

iQuote now shows mandatory Care Packs for HP Data Protector. We had some feedback from an iQuote customer that for them to sell HP Data Protector they also had to sell a mandatory (flexible) Care Pack with it. There were also choices of service levels. That meant referencing a PDF document from HP Smart Portal to look for the appropriate part numbers for the Care Pack.

So yesterday we took HP Data Protector offline for a few hours and added an information hover that displays the Care Pack parts numbers against each Software part number. Hopefully this will save a huge amount of time for HP’s channel.