channelcentral Blog

Now getting into the thick of the pilot: iQuote is performing according to plan. There is still a lot to do but we are getting through the detail now. This week will see the implementation of a couple of new things:

1. We have made wholesale changes to the parts descriptions. This may seem minor but it has a big impact on usability and customer experience. We use a standard (to us) set of abbreviations but instead of an acronym/glossary we plan to place the longer description (with acronyms and abbreviations expanded) on a mouse hover – seems much more intuitive.
2. Where the customer is experiencing a stock outage there will be the ability to hover (again) and pick up the date of next shipment from HP and the quantity on order. The latter may be suppressed for external users to avoid setting expectations where product is in constraint.

Very few major issues are being flagged by the Distributor in pilot phase so this is encouraging.